I don't think today is going very well for me.

I woke up feeling alright, finished watching a Nostalgia Critic video, did my Facebook thing and grabbed my shower.

During the shower, thoughts from yesterday kept creeping back into my brain. For some reason I can't seem to shake something that he told me yesterday. I had been flipping through my latest Victoria's Secret catalog and saw the $2 million dollar bra they have. (142 carats of diamonds on it with white gold accents!). I jokingly told him that he should by it for me, and he said 'only if it comes with the girl'.

D:

I'm pretty sure he was joking, but it still got to me. I let it go and went on with the day.

I manage to shake it while I was in the shower but on the drive to work, it came back and my brain went into another direction. I got to thinking about the ex and about presents from him. I kept hinting that I wanted a certain necklace for valentine's day. I even sent him the link over AIM. Did I get it? Nope. At Walmart one night prior to Valentine's Day, against my wishes, he bought me a back massager and when we got into the car, he put it in my lap and said 'Happy Valentine's Day.'

D:

I'm beginning to wonder if I'm worthy of jewelry as a gift. Yes, Xander gave me his mom's ring and I cherish it, but there are other sparklies that I would like to have. I know I could buy them for myself, but it doesn't have the same meaning for me.

I know it sounds incredibly materialistic of me to want jewelry, but in my defense, most of what I want is pretty inexpensive. With the exception of the $3k ring that I want XD

I don't really want the 2 million dollar bra, it'd be impractical and I could never wear it.

But I digress.

I had to call AT&T for a customer and the AT&T agent got shirty with me because I had mentioned that the customer had been trying to contact an AT&T store and had been transferred to me. I explained to her that the customer wanted to know what her options were for potentially upgrading an existing line. She wanted me to verify the customer's account. WE DON'T DO THAT!!!! We are not required to verify the account info. We don't even have a way to do it. Then she wanted my last name, we don't give out that information. I heard her sigh and in my mind saw her roll her eyes and then asked to put the customer through.

For the most part, the day is going ok so far. Just a few minor snags here and there…I'll live…I think.

Rule #1 when calling tech support:

Don't get pissy with your advisor. We are trying to help. When we tell you that something can't be done, it can't be done.

I'm sorry that I can't connect with the last person that you spoke with, but if you'll calm down, take deep breath, and realize that it's not 'OMG THE END OF THE WORLDZ', more than likely, I can help you with your issue, or get you to someone who can.

Rule #2

We can't change company policies to suit you. I'm sorry that we don't have free phone support. You do have other options available to you, if you would take the time to do some research. If you don't know much about computers, either learn, or return your device.

Rule #3

BE NICE. Tech support is not made up of robots. There are actual people on the other end of the phone. We have feelings too and don't like to be yelled at. Thankfully I'm not as squishy as I used to be and I don't let stupid things you say bother me. I leave it at work.

Rule #4

Listen to what we tell you. If you don't understand something, please ask for clarification. Sometimes we forget that not everyone understands when we say something, and start speaking in techie babble.

Rule #5

Be as specific as you can. Don't say 'My 'device' is broke'. There could be a variety of issues going on. Don't get upset when we start probing to find out exactly what happened. If the device won't turn on, say it won't turn on. If you've already tried to troubleshoot a bit, let us know what you've done so that we don't have you do it all over again.

Rule #6

If you get a customer satisfaction survey, send it back in. If you were satisfied, say you're satisfied. Don't be a douche nozzle and send back negative feedback just because you want to.

So yeah, just feeling a bit mopey and weepy today. Something that Xander told me last night kinda got to me while I was in the shower this morning. He had told me that the girl that he dated after we stopped dating, made fun of me because I stopped calling him. He had mentioned it to me before, and it didn’t bother me then, and I’m not sure why it’s bothering me now.

Maybe it’s because this girl didn’t know me. She didn’t know what was going on in my head at the time. I was a in a very strange place emotionally when I met Xander. I had just found out a monthish earlier that the person I thought I was in love with, had met someone else. I felt completely worthless, had lost close to 20 pounds, and at the same time, V, was sending me mixed signals, like there was a still a chance for us. I did like Xander, he made me laugh, was easy to talk to and he liked me. I was 25, had little to no experience with adult relationships and I felt like my head was spinning. I made the choice to not continue dating Xander at that time because I didn’t want to hurt him. I knew that if V ever told me that he wanted to be in a relationship with me, that I would end any relationship I was in for that chance. Was I stupid? Yes, I admit it. There were things about V that I thought I wanted, and that I thought he would give me. Turns out that I was wrong of course...but that’s the thing about life, you make mistakes and you learn from them. Looking back on that time period, I wasn't ready for Xander. Did I hurt him, yes, and it kills me to this day that I did that. I’ve apologized so many times.

I think the important thing for me to take away from all this is that I did what was right for me at the time. I had a lesson that needed to be learned and I think I learned it. Now this girl does know that Xander and I are married, so I wonder what she would say to that?

Seriously dude…just chill the fuck out. You have no idea how software works. So just shut up and let the software do it's job.

I swear…if I thought I could get away with it..I would start a blog about my adventures at work. I get some real doozy customers.

This guy takes the freaking cake. Like Whoa. He's questioning everything that I tell him he needs to do. HELLO?!! I'm the tech support. YOU CALLED ME, REMEMBER?! I do know what I'm doing, just because you don't want to update your software, doesn't mean I don't know anything..

If you're getting pissed of because of software and it's 'making you sick', you have serious issues and you need to CHILL OUT!

You wouldn't have had this problem if you didn't erase a built-in app and then decide that you want it back.

I have no idea how I'm going to survive the next two hours…I hope that I don't have anymore stupid customers that think they are smart.

This is going to drive you to drink? Xander had better have a rum and coke waiting for me when I get home.